General sales conditions

Emplacement :

- The basic price includes the emplacement for the tent, caravan or campervan for up 1 or 2 people, electricity
access to the toilet blocks and common services of the campsite.
6 persons maximum per emplacement
- Arrival and departure on any day (minimum 7 nights in July and August)
- All rented accommodation is fully equiped with kitchenware and blankets (bed linen not included but this can be hired from the campsite 
if required).

- Prices based on 4 to 6 people sharing depending upon the type of accommodation.
-The campsite reserves the right to refuse access to the campsite when parties arrive with an amount of people in excess of the capacity allowed for the type of accommodation selected or of a different composition than originally indicated.
 

Booking fees:

- La Côte de Nacre does not charge a booking fee.
 

Conditions of payment :

- For reservations made more than 30 days in advance of the start of the holiday, a balance of 25 % of the total
price is required to secure the booking.
-The full balance is required 30 days before the start of the holiday. You will receive a confirmation of the exact due date and amount when your deposit has cleared.
- For reservations made in less than 30 days advance of the start of the holiday, the full balance must be paid at
the time of booking.
 

Animals :

- Animals are accepted by the Côte de Nacre for a supplement which is payable at the time of booking. Animals must be kept
on a lead at all times and are not allowed into the swimming pool area or areas where food is handled. 1 pet maximum is accepted per Cottage 

Arrival and departure:

- Emplacements are available from 2pm on arrival and must be vacated no later than 11am on departure.
- Rented accommodation is available from 4pm on arrival and must be vacated no later than 10am on departure.
- Arrival and departure is possible every day.
- For rented accommodation a deposit of 150 euros will be required on arrival as the keys are collected.
- The rented accommodation will be handed to the customer in perfect condition with the inventory verified. Anything
broken or damaged in the mobile home whilst under the clients care will be charged to the client if necessary.
- Customers may choose to let the campsite take care of the end of stay clean for a fee of 39 €.
- When the mobile home has been cleaned and the keys handed in, the deposit shall be given back.

In case of disagreement:
- In case of disagreement between the campsite and person or persons on the campsite, the case will be handed to the
Tribunal of Caen.

Campsite regulations:

- All clients must adhere to the campsite regulations.
E.g.: Parents are responsible for their children at all times. Campers are asked to take usual precautions to keep their
Equipment safe. The swimming shorts are forbiddenin the campsite swimming pool. Tents are forbidden on Cottage pitches. Only 1 car is allowed to park on each emplacement.

Altering a booking:

- Amendments can be made to a booking free of charge depending on availability.

Holidays cut short or not used:

- Any holiday disrupted or cut short (late arrival, early departure) does not entitle you to a refund or extra stay.

Cancellation:

- All cancellations must be put in writing. For all cancellations made more than 30 days in advance of the start date of the
holiday, the 25% deposit will not be refunded.
- For cancellations made less than 30 days before the start of the holiday, the campsite reserves the right to keep
all paid monies.
Le Côte de Nacre offers a cancellation insurance. Written cancellation made more than 15 days before the start of the holiday:
all monies will be refunded after the deduction of the insurance premium (2 € per night for the duration of the holiday).
- All cancellations must be due to incontestable reasons, and evidence in writing has to be submitted for any refund. The eventualities covered by the insurance are:
* Death, serious accident or illness of the assured, your spouse, parents, children, brothers and sisters.
* Compulsory relocation due to work changes.
* Redundancy of the assured or their spouse.
* Damage to your house following a fire, flood, theft or vandalism.
The insurance ceases to cover the above upon arrival at the campsite and cannot be used to cover any charges due to one of
the events happening during your stay.

Cancellation made by the campsite:

- All cancellations made by the campsite, except in cases of major disasters or force majeure, will be fully refunded.

Tourist Tax

- Applicable for every person aged 7 and over (0,40 euros/night)